Refund Policy

At Hephon, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted.

By making a purchase from our website, you agree to the terms outlined below.

Eligibility for Returns

You may request a return or replacement if:

• The product received is damaged or defective

• An incorrect product was delivered

• The item is unused, uninstalled, and in its original packaging

Return requests must be initiated within 7 days of delivery.

Non-Returnable Items

Returns will not be accepted for:

• Products that have been installed or used

• Items damaged due to improper handling or installation

• Products without original packaging or accessories

• Clearance or sale items (unless damaged or defective)

Return Process

To initiate a return, please contact our support team with:

• Order number

• Product images or video showing the issue

• Reason for return

Once approved, return instructions will be shared.

Refunds

• Approved refunds will be processed after inspection of the returned item

• Refunds will be credited to the original payment method

• Processing time may take 7–10 business days, depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.

Replacements

In case of damaged, defective, or incorrect items, we will offer a replacement at no additional cost, subject to product availability.

Return Shipping

• If the return is due to our mistake, return shipping will be covered by Hephon

• For other approved returns, the customer may be responsible for return shipping costs

Cancellations

Orders can be canceled before shipment. Once an order has been shipped, cancellation is not possible.